Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please be aware that once an item has been resized or altered or adjusted in any way it is no longer eligible for return or refund.

To start a return, you can contact us at info@amberdalesvintage.com. Package the item securely. Please note that returns will need to be sent to the following address: P. O. Box 8451, Heanor, DE7 0FZ U.K. Items sent back to us without first requesting a return will not be accepted. 

You will be responsible for paying for your own postage / shipping costs for returning your item. Postage / Shipping costs are non-refundable.

When purchasing your return postage / shipping you should consider including tracking, and insurance, we don't guarantee that we will receive your returned item.

Unfortunately, we can't provide a refund for any items which are sent back to us that becomes lost, damaged or stolen in transit. 

Please Email or WhatsApp the shipping details to us.

You can always contact us for any return question at info@amberdalesvintage.com.

European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have done all this and have still not received your refund then please contact us at info@amberdalesvintage.com

INTERNATIONAL RETURNS:
Please clearly mark the package as "UK RETURNED GOODS" to avoid additional charges, taxes and customs duty.